Privacy Policy

Introduction

Haoren Perfumes, owned by MAYRO TRADING CO. LTD, is the data controller of your personal data. This Privacy Policy outlines how we collect, process, store, and protect your personal information when you visit or use our website, haorenaf.com. We are committed to ensuring the confidentiality and security of your data in compliance with the Data Protection Act, 2019 (Kenya). Please read this policy carefully before using our website.

1. Personal Information We Collect

When you visit haorenaf.com, we collect:

• Device Information: Automatically collected data, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about pages or products viewed, referring websites or search terms, and your interactions with the site.
• Personal Data: Information you provide during checkout, registration, or inquiries, such as name, phone number (e.g., for M-Pesa payments), email, delivery address, and payment details (e.g., M-Pesa transaction ID).
• User-Generated Content: Information provided in product reviews or comments, if applicable.

We collect this data to process orders, deliver products, communicate via WhatsApp (+254114012345), and enhance your experience.

2. Why We Process Your Data

Our priority is customer data security. We process minimal data only as necessary to:

• Fulfill orders and contracts (e.g., process M-Pesa PayBill payments, deliver products).
• Communicate order updates or confirmations via WhatsApp (+254114012345) or email.
• Personalize your experience using cookies for statistical or marketing purposes.
• Identify potential abuse or fraud and compile statistical data on website usage.
• Comply with legal obligations under the Data Protection Act, 2019.

Automatically collected Device Information is not aggregated to identify specific individuals unless required for security or legal purposes.

3. Your Rights

Under the Data Protection Act, 2019, you have the following rights regarding your personal data:

• Right to be Informed: Transparency on how your data is processed.
• Right of Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal obligations.
• Right to Restrict Processing: Limit how we process your data.
• Right to Data Portability: Receive your data in a structured, portable format.
• Right to Object: Object to processing for marketing or other purposes.
• Rights Against Automated Decision-Making: Protection from decisions based solely on automated processing.

To exercise these rights, contact us via WhatsApp (+254114012345) or email sales@haorenaf.com. Note: If you are a European resident, your data may be processed to fulfill contracts (e.g., orders) or pursue legitimate business interests, and data may be transferred outside Kenya (e.g., to IntaSend servers in Canada or the US).

4. Cookies

We use cookies to personalize your experience. Cookies are text files placed on your device by our web server, which cannot run programs or deliver viruses. We use:

• Required Cookies: Essential for website functionality (e.g., checkout, M-Pesa STK Push).
• Optional Cookies: For statistical or marketing purposes, which you may accept or decline.

By using haorenaf.com, you consent to required cookies, which may include third-party cookies from services like IntaSend or embedded content (e.g., videos). You can manage cookie preferences via your browser settings.

5. Links to Other Websites

Our website may contain links to third-party websites (e.g., IntaSend for payment processing). We are not responsible for their privacy practices. We encourage you to read the privacy policies of any website that collects personal information.

6. Information Security

We secure your data on controlled servers with reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, or disclosure, per the Data Protection Act, 2019. However, no internet or wireless transmission is fully guaranteed. We use secure third-party gateways (e.g., IntaSend) for M-Pesa payments and do not store sensitive data like your M-Pesa PIN.

7. Legal Disclosure

We may disclose your data if required by law (e.g., to comply with a subpoena or court order) or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or others, investigate fraud, or respond to government requests, as permitted by the Data Protection Act, 2019.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined (e.g., order processing, legal compliance). Data is securely deleted or anonymized thereafter, unless required by law.

9. Third-Party Data Sharing

We share minimal data with third parties only for:

• Payment processing (e.g., IntaSend for M-Pesa STK Push).
• Delivery services (e.g., courier providers).
• Website functionality (e.g., hosting, analytics).

Third parties are contractually obligated to comply with the Data Protection Act, 2019. Standard messaging rates may apply for WhatsApp communications (+254114012345).

10. Contact Us

For questions, concerns, or to exercise your data rights, contact us via:

• WhatsApp: +254114012345
• Email: sales@haorenaf.com

We aim to respond within 30 days, as required by Kenyan law.

Thank you for trusting Haoren Perfumes with your personal data.